MenuAnswers to frequently asked questions about ordering photo prints online.
If you have any questions about ordering your photos please give us a call at 1-888-562-7970 or send us an email, and we'll be happy to help.
How long does it take to get the pictures printed?
We print your order the same day we receive it, or the next day if you place your order late in the day or overnight. Online orders placed for pickup in our lab are usually ready in about an hour.
How fast do you ship out the digital print orders?
We ship your order within one business day, usually the same day you place your order. FAST!
What are the shipping charges for digital print orders?
The charges vary according to the size of your order, but usually run between $5.60 and $6.50 per order.
Can I pick up my order rather than having it shipped?
Sure. Our local customers can pick their orders up at our lab when they are completed.
Can't I just email the images to you?
No - we prefer that you order your digital prints using our online system so that we can ensure that we get all the necessary information, and also so that you get an order total and confirmation number.
Can I order custom size pictures?
Yes. If you want a custom print size that is not offered online simply pick the print size that is closest to your desired size. Then tell us what size you actually want in the special instructions box before you checkout.
Can I order matte, glossy and metallic finish prints in the same order?
Yes. If you want to order prints with mixed finishes (matte, glossy, metallic etc) in the same order you will need to select 'All' under the product list drop-down tab on the print ordering page. When you set the product list to ALL you can order mixed print finishes within the same order.
Do you color correct the pictures before you print them?
Yes, we look at your images and make corrections as needed. If you prefer that we print your images without corrections just tell us that in the 'Special Instructions' box before you checkout.
Is your online ordering system safe?
Yes, we use secure servers to process your order and our online ordering software is safe and won't harm your computer. Our website bears the SiteLock® logo, and we are a Trustwave© validated PCI compliant e-commerce partner and we do not keep your credit card information.
What types of paper can you print our pictures on?
We can print on matte, glossy, metallic, Deep Matte Velvet, fine art paper, and canvas.
See our photo paper types here.
We print your order the same day we receive it, or the next day if you place your order late in the day or overnight. Online orders placed for pickup in our lab are usually ready in about an hour.
How fast do you ship out the digital print orders?
We ship your order within one business day, usually the same day you place your order. FAST!
What are the shipping charges for digital print orders?
The charges vary according to the size of your order, but usually run between $5.60 and $6.50 per order.
Can I pick up my order rather than having it shipped?
Sure. Our local customers can pick their orders up at our lab when they are completed.
Can't I just email the images to you?
No - we prefer that you order your digital prints using our online system so that we can ensure that we get all the necessary information, and also so that you get an order total and confirmation number.
Can I order custom size pictures?
Yes. If you want a custom print size that is not offered online simply pick the print size that is closest to your desired size. Then tell us what size you actually want in the special instructions box before you checkout.
Can I order matte, glossy and metallic finish prints in the same order?
Yes. If you want to order prints with mixed finishes (matte, glossy, metallic etc) in the same order you will need to select 'All' under the product list drop-down tab on the print ordering page. When you set the product list to ALL you can order mixed print finishes within the same order.
Do you color correct the pictures before you print them?
Yes, we look at your images and make corrections as needed. If you prefer that we print your images without corrections just tell us that in the 'Special Instructions' box before you checkout.
Is your online ordering system safe?
Yes, we use secure servers to process your order and our online ordering software is safe and won't harm your computer. Our website bears the SiteLock® logo, and we are a Trustwave© validated PCI compliant e-commerce partner and we do not keep your credit card information.
What types of paper can you print our pictures on?
We can print on matte, glossy, metallic, Deep Matte Velvet, fine art paper, and canvas.
See our photo paper types here.
